Your account must be on the free plan & your account must have not been part of a family account within the last 12 months.
Please make sure you check your spam inbox, if you still cannot find it, please contact support.
If you lost your premium, please head over to the replacement page to reupgrade with eligible keys*.
If your premium ever drops with an eligible key upgrade, we will replace it for you at no addational cost as long as we provide our services. However, no user error is covered and you may required to purchase another key.